Online Learning Support

Default Canvas Login Credentials

Username: Your User Identification Number (including the W)
Password: the first two letters of your first name, followed by the first two letters of your last name (all lowercase), followed by the last four digits of your User Identification Number.

For example, Maria Valdez with a User Identification Number of W12345678 would log in as:

Username: W12345678 (the W is uppercase)
Password: mava5678 (all lowercase letters + last four digits)

 

Forgot Password

If you clicked on the Forgot Password link, Canvas will automatically send reset instructions to your Zonemail account. Be sure to check your spam folder.

Step 1: Request a Reset

Please email cc-onlinelearning@chabotcollege.edu to request help resetting your password. We will respond to that email after resetting your password to the Canvas default.

Username: Your User Identification Number (including the W)
Password: the first two letters of your first name, followed by the first two letters of your last name (all lowercase), followed by the last four digits of your User Identification Number.

For example, Maria Valdez with a User Identification Number of W12345678 would log in as:

Username: W12345678 (the W is uppercase)
Password: mava5678 (all lowercase letters + last four digits)

 

Step 2: Use Your Default Password to Access Canvas

Once you receive confirmation that we've reset your password, please use your personal default to log in to Canvas.

 

Step 3: Change Your Password

Upon successfully logging in to Canvas, we recommend updating your password for security purposes.

Data Feed Delays

Please note: It can take 24-48 hours after registering for a class for your course access to appear on your Canvas Dashboard. 

If it's been longer than 48 hours, please email cc-onlinelearning@chabotcollege.edu and include your:

• Name; and,
• W number; and,
• Course information (course name, instructor, five digit CRN).

We aim to respond within 24 hours during regular business hours.

Chabot Student Canvas Support

Please email cc-onlinelearning@chabotcollege.edu and include your:

• Name; and,
• W number; and,
• Course information (course name, instructor, five digit CRN); and,
• Detail of the question or problem.

We aim to respond within 24 hours during regular business hours.

Respondus Student Support

Respondus provides great support to both students and instructors.

• Technical Support hub
• Submit a ticket

Respondus Support for CVC Students

If you are a student at another California community college and taking a course here at Chabot through the CVC Exchange, you will need to log into our Chabot account and not your Home college's account.

1. Navigate directly to Chabot's Canvas instance
2. Enter your W number and default password

You may need to check your email to find your W number.

The default password is the first two letters of your first name, followed by the first two letters of your last name (all lowercase), followed by the last four digits of your User Identification Number.

For example, Maria Valdez with a User Identification Number of W12345678 would log in as:

Username: W12345678 (the W is uppercase)
Password: mava5678 (all lowercase letters + last four digits)

If you still have access issues, contact Chabot Online Learning.

McGraw Hill, Pearson, and More

We encourage you to first reach out to the help resources provided by your instructor. Chabot does not have access to third-party integrations beyond installing them. 

If you still have access issues, contact Chabot Online Learning.