FAQ

Your Canvas Username & Password

Requirements

• To use Canvas, you must be registered for a class, presently or in the past, that used Canvas. The class can either be at Chabot College or LPC.

Default Canvas username and password

• Username: Your Username for Canvas is your W number (begins with a W followed by 8 digits).
  • Your Username cannot be changed.
  • If you do not know your W number, please read how to find your student # instructions. 
    
    
• Password: The default Password for Canvas is the first two letters of your first name, followed by the first two letters of your last name (all lowercase), followed by the last four digits of your W number.
  
  
• Example: Maria Valdez with a W number of W98765432 would log in as:
  Username: W98765432
  Password: mava5432

Learn how to update your password (optional)

Forgot Password

• If you forgot your password, click on the 'Forgot Password?' link on the Canvas login page, and follow the instructions sent to your Zonemail account.

 

I need my Canvas quiz/exam/test reset

It is up to the instructor whether or not a test/quiz/exam/assessment can be reset for an attempt made by a student. Please contact your instructor to ask whether they will reset the particular assessment.

I have a question about or am having problems logging into my Zonemail

Zonemail Instructions and Login

Please contact the Help Zone Desk at helpzone@clpccd.org or 925-424-1710 (Monday to Friday, 8:00 am to 5:00 pm).

 

I can't login to MyPortal

MyPortal Resources

Please contact the Help Zone Desk at helpzone@clpccd.org or 925-424-1710 (Monday to Friday, 8:00 am to 5:00 pm).

 

I am having trouble with my registration

Please contact Admissions and Records at 510-723-6700 or ccarcom@chabotcollege.edu. You can also visit A&R on-campus in Building 700 (check their webpage for current opening hours).

I need an add number for a course

Please contact the course instructor to ask if there is space available in the course and/or to ask for an add number.

Is Online Counseling available?

Online Counseling is available for Chabot students who are currently taking online classes. For more information, visit Counseling Services at Chabot College.

I have a question about or am having problems with the Canvas site for my course at Las Positas College

If your course is at Las Positas College, please contact LPC Online Learning Support.

I need you to take a look at my computer/laptop/iPhone

Unfortunately, we cannot provide technical support for any computers or other hardware. However, if you are experiencing issues while using Canvas or the Canvas App, we may sometimes suggest trying something different on your computer, such as using a recommended browser or changing your browser settings, etc.

Please submit a help request to Online Learning.