Where To Go For Help

Subject	First Level for Decision or Action	Second Level for Appeal of Decision or Action
Academic Matters	Instructor	Division Dean
Academic Dismissal	Counseling	Director, Admissions & Records
Academic Probation	Counseling	Dean of Counseling
Admissions	Admissions & Records	Director, Admissions & Records
ADA (Americans with Disabilities) Complaints	Director, Disabled Student Program & Services	Vice President, Student Services
Attendance	Admissions & Records	Director, Admissions & Records
Course Substitution/Waiver of Program Requirement	Counseling	Dean of Counseling
Discipline, Student	Division Dean or Vice President, Student Services	President
Discrimination Matters	Vice President, Student Services	President
Fee Payments or Refunds and Non-Resident Tuition	Admissions & Records	Director, Admissions & Records
Financial Aid	Financial Aid	Director, Financial Aid
Grade Maintenance	Admissions & Records	Director, Admissions & Records
High School Student Registration	Admissions & Records	Director, Admissions & Records
Posting	Student Life	Director, Student Life
Prerequisite Challenge	Counseling	Dean of Counseling
Residency Determination	Admissions & Records	Director, Admissions & Records
Registration	Admissions & Records	Director, Admissions & Records
Security & Parking	Campus Safety	Director, Campus Safety
Sexual Harassment: Students	Dean of Counseling	Vice President, Student Services
Sexual Harassment: Employees	Director of Employee Relations	District Vice Chancellor of Human Resources
Student Records	Admissions & Records	Director, Admissions & Records
Student Success & Support Programs (SSSP)	Director, Student Equity and Success	Dean of Counseling
Withdrawal with Extenuating Circumstances	Dean of Counseling	Vice President, Student Services